In this service, we serve our customers according to the following rules.
- To automate as much as possible, to minimize human error and to provide a way to prevent incorrect operation of the return.
- We do not engage in or participate in any stealth marketing (the act of using other websites to increase one’s own rating, etc.) or negative publicity (the act of using other websites to lower the ratings of other people, etc.).
About Customer Service
This service is handled by several staff members who are responsible for handling customer inquiries, account audits, transaction history reflections, and rebate transfers. For customer services, such as inquiry response, we will reply within 24 hours in principle.
About PR activities and rebate rates
As a matter of principle, the Service does not engage in promotional behavior, and all customer acquisition activities rely on the neutral evaluation of transactional customers and promoters.
Generally, other services will construct marketing websites for promotional campaigns, whereas we rebate most of our revenues to our trading clients and promoters, thus eliminating the need for our own marketing.
In addition, due to automation and other measures to reduce operating costs, we are able to offer the highest commission rates to our trading clients.
About Fund Preservation
Client’s funds (rebates) are transferred daily and kept in a separately managed circular account with Citibank Singapore.
These accounts are checking accounts and therefore all funds are protected in the event that the separately managed bank goes bankrupt, and the same applies in the event of our company’s closure.
These services are our own form of fund preservation and are not related to any other services.
*This is an English translation for reference. The actual interpretation should be based on the original Japanese version.